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The Beryl Institute-Ipsos PX Pulse latest release reveals critical opportunities for US healthcare organizations.

NASHVILLE, Tenn., Feb. 13, 2025 /PRNewswire-PRWeb/ -- The Beryl Institute and Ipsos released findings from the 16th edition of PX Pulse, a national survey tracking people's current perspectives on the healthcare experience they have across the United States. This report trends data related to consumer experience from December 2019 through the fourth quarter of 2024. This issue reveals that 92% of consumers continue to feel experience is important with most pointing to their own health and wellbeing as the reason why.

This issue takes a deeper dive into three topics around how consumers understand and engage in their healthcare. Key findings include:

• Most people are unaware of CMS Hospital Star Rating System and most rarely use it.
• Consumers express the need for control of healthcare decisions to be shared between patients and providers.
• Almost 20% of the U.S. population plays the role of caregiver, primarily for a family member, and most have difficulty navigating the healthcare system for the person they care for.

"In this release of PX Pulse, we get a true sense of the weight people carry as they experience healthcare today," said Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute. "There are clear opportunities to help people identify where good experiences are happening, to be more active partners in their care decision making, and to ensure they have the support they need as family caregivers. Across the topics we explored in this issue, we find one common idea – we have an opportunity to inform and support people in better understanding and more effectively engaging in the healthcare system, as consumers, patients and family members."

To access the latest PX Pulse report, click .

About the PX Pulse Survey
The Beryl Institute – Ipsos PX Pulse represents a first-of-its-kind effort to elevate understanding of the current perspectives on patient experience in U.S. healthcare.
This effort regularly captures healthcare consumer perspectives of patient experience in the United States, determines the practices and processes that have the greatest impact and influence on healthcare consumers, and tracks how the market sees patient experience evolving over time.

About The Beryl Institute
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.

We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients and families, members of the healthcare workforce and the communities they serve.

About Ipsos
Ipsos is one of the largest market research and polling companies globally, operating in 90 markets and employing over 18,000 people.

Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. Our 75 business solutions are based on primary data from our surveys, social media monitoring, and qualitative or observational techniques. "Game Changers" – our tagline – summarizes our ambition to help our 5,000 clients navigate with confidence our rapidly changing world.

Founded in France in 1975, Ipsos has been listed on the Euronext Paris since July 1, 1999. The company is part of the SBF 120 and the Mid-60 indexes and is eligible for the Deferred Settlement Service (SRD).

ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP

The publication of these findings abides by local rules and regulations.

For more information on Ipsos' patient experience and healthcare contributions, you can follow Ipsos on LinkedIn and X (@ipsosus).

Media Contact

Ola Kirk, The Beryl Institute, 866-488-2379, [email protected],

SOURCE The Beryl Institute